MAPALGA endeavors to deliver a quality of service Impeccable to its customers so that your coffee break is no longer a constraint.
Our company is human -sized and allows us to offer our customers, listening and high level proximity.
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For any request for information or complaint, please fill out the form by clicking here: You can also send an email to: or a letter to: MAPALGA SARL 64, Fernand Finel industrial zone,
50430 Lessay
Tel: 09 84 48 20 27 We process requests over their arrival, and we generally respond within 24 working hours. |
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litigation
Complaints or disputes will always be received with careful benevolence, good faith being always presumed in the one who takes the trouble to exhibit his situations. In the event of a dispute, the customer will primarily aim at the company to obtain an amicable solution. Otherwise, the Coutances Commercial Court is solely competent. Any dispute will be subject to French law
after -sales service conditions for professional Saeco coffee machines
Machines in the Professional Saeco range purchased by the Customer on the Mapalga.fr site benefit from a two -year warranty that applies as follows:
When an intervention is necessary, the user contacts the after -sales service, this one is open Monday to Friday from 8 a.m. to 12:40 p.m. and from 1:30 p.m. to 5 p.m. If the advice and tests carried out by phone do not allow you to solve the problem, the after -sales service then decides to send a customer loan machine within 24 hours, and take the device in default so that it is controlled and rehabilitated in the brand's workshops. The device is repaired, it is revised to the customer and the loan device is then taken up.
the 2 year warranty (parts and labor) does not cover consumables (descaler, filters ...) the degradations due to limestone, operating defects linked to the use of accessories not recognized by Saeco, the consequences of any transformation, dismantling of the device, as well as any unattractable damage to the device itself (fall in the device, mechanical shock, electric shock, floods humidity, frost ...), similarly, improper use, handling errors, lack of maintenance and their consequences are not supported by the warranty.