Conditions of use

General conditions of sale

Article 1: Application fields and modification of the general conditions of sale

These general conditions of sale apply to any order placed on the website www.mapalga.fr

The opening of an account with our company or the fact of ordering us, whether by phone or in writing, automatically carries, on the part of the customer, acceptance and membership without reservations of these conditions.

MAPALGA reserves the right to adapt or modify these general conditions of sale at any time. In the event of modification, the general conditions of sales are applied to each order in force on the day of the order.

Article 2: Price

The prices are expressed in euros including tax and get alongside transport costs. The user will have to pay these transport costs, unless he benefits from a special offer on the portal, exempting. MAPALGA reserves the right to modify its prices at any time, in particular in the event of an increase in charges, the VAT rate or in the event of a manifest error, but undertakes to apply the prices in force which will have been indicated to you at the time of your order, subject to availability on this date.

Article 3: Payment methods and security

Terms

The regulations can be made by bank card, bank check, gift vouchers or via PayPal.

In the event of a site settlement, the information that the user will enter (your card number and validity date) will be encrypted on his computer and will not circulate "clear" on the Internet. Its banking contact details circulate between banks only. They will never be communicated to Mapala.

This is why they will be asked for each new transaction on the site.

Securing

In order to accelerate the processing of the order, we recommend online payment, through the secure payment solution, in partnership with Société Générale; The order will be registered and validated as soon as payment is accepted by our banking service.

Article 4: Reserve of ownership clause, default of payment

Reserve clause of property

The products remain the property of the company MAPALGA until the full payment of the order. However from delivery to the carrier, the risks of the goods delivered are transferred to the customer.

payment defect

MAPALGA reserves the right to refuse to make a delivery or to honor an order from a consumer who would not have fully or partially set a previous order or with whom a payment dispute would be in the course of administration.

Article 5: Anti-fraud checks

Anti-fraud checks

As part of our procedures, we may have to ask you for all the documents necessary for the release of your order: Domiciles of domicile and debit to your name, etc. These requests are made by email.

Article 6: Product availability

Our product offers are valid within the limits of available stocks and we do its maximum to serve the customer as soon as possible. In the event of unavailability, we are committed within 30 days from the order either to deliver the product ordered to you either to offer you a similar product at a similar price or to reimburse you. Upon receipt of your order, we check the availability of the ordered product (s).

Article 7: Delivery terms and deadlines

Delivery methods

MAPALGA offers various means of delivery of parcels to the customer, directly at your address, in relay point ...

On request, MAPALGA can send you an order tracking number, but cannot be held responsible in the event of a delivery defect from the carrier.

Packages are generally shipped within 48 hours after receipt of your payment. If we can do faster, we do it of course. Shipping costs include packaging, handling and transport costs.

The shipping costs are not included in the prices displayed on the site and are indicated during the summary of the order before payment. The related shipping costs will be the responsibility of the customer.

It may apply customs fees that will be borne by the customer. MAPALGA does not support customs duties or additional taxes from the region or the country of destination.

The products offered by our partners will be shipped via their usual carriers.

Mapalga.fr cannot be held responsible for the consequences due to a delay in delivery from the carrier. Mapalga.fr can be exempt from any responsibility by providing proof that the non -performance or poor execution of the contract is attributable either to the consumer or from the unpredictable and insurmountable fact of a third party to the contract.

part of the products presented on this site could be presented by external partners and can be shipped by them directly. MAPALGA is discharged from any responsibility concerning the products of our partners (manufacturing defect, delays on delivery ...).

In the event of a concern on one of the partner products, MAPALGA undertakes to transmit its contact details to the customer and to contact them directly to find solutions satisfying both parties.

deadlines

MAPALGA undertakes to do everything to deliver the products ordered within the fastest deadlines, this period may vary from 3 to 12 days. However, linked to other providers for delivery, MAPALGA cannot guarantee this period, which is simply given as an indication.

MAPALGA is indeed linked to its providers for delivery, but in accordance with the law relating to consumption of March 18, 2014, known as the Hamon law, MAPALGA undertakes to deliver the order within 30 days maximum.

If the ordered product belongs and is deliverable by a partner, Mapalga is linked to it for a quick shipment.

We recommend that the client strongly check the packages in the presence of the delivery man.

In the event of hardware damage, the customer must carry it on the delivery receipt. In the event that the goods are not delivered, the Customer is asked to inform our services within 2 weeks after placing their order. Any delays do not give the buyer to cancel the sale to refuse the goods or claim damages. The goods are always traveling at the risk of the recipient. Always check your package on arrival.The Customer has a period of 48 hours to make any reservations to the carrier in the event of missing or degradation.

Article 8. Force majeure

expressly, are considered as force majeure, in addition to those usually retained by the case law of French courts: total or partial strikes (internal or external to the company), bad weather, epidemics, blocking of means of transport or supply for any reason, earthquakes, fires, storms, floods, water damage, restrictions government or legal, legal or regulatory changes in forms of marketing, total or partial blocking of telecommunications and communication means, including networks and services and all other cases independent of the express will of the parties and preventing the normal execution of these.

Article 9: Responsibilities

MAPALGA cannot be held responsible for the non -performance of the contract due to a case of force majeure, fortuitous case, disturbance or total or partial strike, in particular of transport and/or communications partners, flood, fire.

The choice and purchase of a product are placed under the sole responsibility of the customer. The total or partial impossibility of using the products, in particular due to incompatibility of the equipment cannot give rise to any compensation, refund or questioning of the responsibility of the Mapalga.fr site.

In the event of non-delivery of an order or an order part, the Customer has a maximum month (from the date of ordering) to alert MAPALGA. Beyond this period, our services can no longer accept a complaint.

In the event of purchase of a product from one of our partners, the Customer must contact him for any questions concerning his purchase (delivery, manufacturing defect ...), responsibility and compliance with the legislation in force of the product belongs to our partner.

Article 10: Right of withdrawal and return methods

Right of withdrawal

In accordance with the article Art. L. 121-21-8. From the Consumer Code of March 18, 2014, known as the Hamon law, the right of withdrawal cannot be exercised for an order for perishable commodity (s), goods likely to deteriorate, Simmer quickly or to be unsealed by the recipient.

If the purchase concerns devices, accessories or non -perishable goods, in accordance with the law relating to consumption of March 18, 2014, known as the Hamon law, the consumer has a period of fourteen days to exercise their right of withdrawal without having to justify reasons or to pay penalties, with the exception, if necessary, return costs, subject to returning the non -open, not used, Presenting neither shock trace, nor dysfunction, in their original packaging ( plastic film not open and without any trace of assembly or use ). Otherwise, no refund will be made.

The time mentioned above short from the actual reception* of the order placed on the site mapalga.fr. The right of withdrawal must be exercised by the sending, of the confirmation email of the order accompanied by a letter demonstrating the non -equivocal intention of the customer to exercise his right of withdrawal, by registered letter with acknowledgment of receipt addressed to the following address: MAPALGA SARL, 64 Industrial Zone Fernand Finel 50430 Lessay. Any return made in accordance with the conditions of this article will give rise to a reimbursement of all the sums paid no later than fourteen days from receipt of the right of withdrawal.

* The right of withdrawal is linked to the actual reception, That is to say when the package was issued to the address provided by the customer according to proof provided by the carrier, or when the package was taken into account by the customer at the relay point (or at the distribution point).

if the customer does not remove his package at the relay point within 8 days and he returned to Mapalga, then the right of withdrawal cannot be exercised. MAPALGA can then R expected the customer his package at his expense via the carrier of his choice as soon as he addresses a transport voucher paid for the planned weight.

withdrawal methods : the product must be returned in its original and complete state (packaging, accessories, instructions, etc.) and must be accompanied by the purchase invoice. The articles used, incomplete, damaged,damaged or in a state of dirt as they are unsaleable will be returned to the customer or reimbursed with a discount. This discount is at least 20% of the price.

The customer can re -spec down his package at his expense via the carrier of his choice to the address of Mapala indicated at the foot of the delivery slip.

The Customer is responsible for the right delivery of products and in particular for the ad valorem insurance of these products.

No shipment in counter refund will be accepted.

ARTICLE 11: TAKING THE RETURN COSTS LIKED TO A DELIVERY ERRING AND REFULD TERMS

Support for return costs linked to a delivery error

In the event of a delivery error on the part of MAPALGA, the return and re -exposition costs will be responsible regardless of the mode of transport chosen.

If the return is the will of the customer then the return costs are not taken into account, so the refund will be made deduction of any first delivery costs.

Refund terms

MAPALGA undertakes to reimburse the customer within fifteen (15) days maximum from the date on which he exercised his right of withdrawal. If the customer returns his order in its entirety without any damage or trace of use, MAPALGA then reimburses the total amount deduction of delivery costs.

Article 12: after -sales and dispute service

after -sales service

For any complaint, please send an email to:

contact@mapalga.fr

or a letter to:

MAPALGA SARL

64, Fernand Finel industrial zone

50430 Lessay

Telephone: 09 84 48 20 27

disputes

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in the one who takes the trouble to exhibit his situations. In the event of a dispute, the customer will primarily aim at the company to obtain an amicable solution. Otherwise, the Coutances Commercial Court is solely competent. Any dispute will be subject to French law

Savals for SAeco Professional Coffee Machines

The machines of the Saeco professional range purchased by the customer on the mapalga.fr site benefit from a two -year warranty which applies as follows: when an intervention is necessary, the user contacts the after -sales service, this one is open Monday to Friday from 8 a.m. to 12:40 p.m. and from 1:30 p.m. 5:00 p.m. If the advice and tests carried out by phone do not allow you to solve the problem, the after -sales service then decides to send a customer loan machine within 24 hours, and take the device in default so that it is controlled and rehabilitated in the brand's workshops. When the device is repaired, it is revised to the customer and the loan device is then taken up.

The 2 year warranty (parts and labor) does not cover consumables (descaling, filters ...) The degradations due to limestone, operating defects linked to the use of accessories not recognized by Saeco, the consequences of all transformation, dismantling of the device, as well as any unattractable damage to the device itself (fall in the apparatus, Mechanical shocks, electric shocks, floods, exposure to humidity, frost ...), similarly, improper use, handling errors, lack of maintenance and their consequences are not supported by the warranty.

Guarantee conditions for spare parts

spare parts are subject to a 3 -month warranty depending on date of sale. Note, damaged, dismantled spare parts or in contact with external elements (limestone water traces in particular or lack of maintenance) cannot benefit from the warranty.

spare parts provided by us when repairing a device in our workshops benefit from a 6 -month warranty.

Article 13: IT provisions and freedoms

The Customer has a right of access, modification, rectification and deletion of data concerning him (art 34 of the "IT and freedom" law of January 6, 1978).

Just send us a written request by email to: